Returns
Returns are accepted within 7 days of receipt of items on all standard orders. You must request a RA# prior to shipping items back. Items must be unused, in the same condition that you received them and in original packaging. Customer is responsible for shipping costs even if shipping was free at the time of purchase. For returns of custom orders, please see below.
Custom Order Returns
Custom orders are not eligible for a refund. If you have any fitting issues for your items, please take a picture of the problem and send it to us. If the problem was due to a factory defect, we will replace your insert for no charge. If it was a mistake that you might have made during ordering, in most cases, we will send you a replacement and you will only be responsible for the shipping. The replacement cannot be for different cutouts. The decision is at the discretion of Cobra Foam Inserts. Cases are also not eligible for returns.
Return Shipping
To return your product, please have your assigned RA# posted on the package and ship your product to: 13010 San Fernando Road, Unit 2, Sylmar, CA 91364
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cobrafoaminserts.com.